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Service Advisor
1 month ago
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Service Advisor
2 months ago
Join Rubber Duck Cars as a Service Advisor and take on a challenging role that requires excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.
About the RoleWe are seeking a highly motivated and organized Service Advisor to join our team. As a Service Advisor, you will be responsible for managing the relationship between our customers and our dealership, ensuring that every customer interaction is positive and memorable.
Key Responsibilities- Drive Customer Satisfaction: Deliver exceptional customer service, ensuring that every customer leaves our dealership satisfied and eager to return.
- Manage Service Process: Effectively manage the service process, ensuring that every vehicle is serviced to the highest standards and on time.
- Develop Sales Solutions: Identify opportunities to promote our products and services to customers, ensuring that every interaction is a sales opportunity.
- Handle Customer Complaints: Respond promptly and professionally to customer complaints, resolving issues quickly and fairly.
- Administrative Experience: Proven experience in an administrative role, with a strong focus on customer service.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional customer service.
- Driving License: A full driving license held for a minimum of 6 months, with fewer than 9 penalty points.
- Right to Work: Evidence of the right to work in the UK.
- Competitive Salary: A competitive salary, with opportunities for bonus payments based on performance.
- Benefits Package: A comprehensive benefits package, including 33 days annual leave, pension scheme, and life assurance.
- Professional Development: Opportunities for professional development and career advancement.
