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Service Delivery Expert
2 months ago
Job Summary
We are seeking a highly skilled Service Delivery Expert to join our team at Network IT Recruitment Limited. As a key member of our organization, you will be responsible for delivering exceptional service to our clients and customers.
Key Responsibilities
- Provide expert-level support to clients and customers through proactive and reactive service delivery.
- Develop and maintain strong relationships with clients and customers to ensure their needs are met and exceeded.
- Collaborate with internal teams to ensure seamless service delivery and high-quality results.
- Stay up-to-date with industry trends and best practices to continuously improve service delivery.
- Conduct regular service reviews to identify areas for improvement and implement changes as needed.
- Develop and maintain knowledge of our clients' and customers' businesses to provide tailored service solutions.
- Work closely with our sales team to identify new business opportunities and develop strategic plans to pursue them.
- Develop and maintain reports and metrics to measure service delivery performance and identify areas for improvement.
Requirements
- Previous experience working in a service delivery role, preferably in the IT industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and customers.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Knowledge of IT service management tools and processes, preferably including Jira.
- Ability to travel to client sites as needed.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a leading recruitment agency in the IT industry.
