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Head of Reception Operations

2 months ago

Loughborough, Leicestershire, United Kingdom Saint-Gobain Full time
Job Title: Head of Leader's Office

We are seeking an experienced and dynamic leader to oversee the daily operations of our reception areas. The successful candidate will lead a team of receptionists, creating a uniform approach to visitor management processes across site, while streamlining current systems and processes.

This is a newly created role in a growing central facilities team, offering the opportunity for someone to make a real difference in shaping the role and contributing to the team's development.

Key Responsibilities:
  • Lead and develop a team of receptionists, providing ongoing support, feedback, and motivation to maintain high-performance levels.
  • Ensure all reception staff are fully trained and compliant with company policies and procedures, including health and safety, data protection, and customer service protocols.
  • Provide regular reports and updates to the Facilities Manager on reception area performance, staffing levels, and any issues or improvements needed.
  • Act as the main point of contact between reception teams and the Facilities Manager, ensuring smooth communication and addressing any facilities-related issues in the reception areas.
  • Ensure that all health and safety regulations are adhered to across all reception areas, and report any potential hazards or incidents to the Facilities Manager.
Requirements:
  • Strong leadership skills, ideally with evidence of leading a similarly sized team.
  • Well-developed interpersonal skills, confidence, and an ability to engage and communicate with people on all levels.
  • Excellent time management, administration, and organisational skills to ensure the efficient functioning of the reception teams.
  • Providing exceptional customer service and supporting compliance and training initiatives.
  • Ability to demonstrate responsiveness and commitment to achieving deadlines.
  • Proficiency in the use of MS Office Packages, including Outlook, Teams, Word, and Excel.

This role is based in East Leake, full time, 5 days a week.