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Senior Administrator

2 months ago

Douglas, United Kingdom Orchard Recruitment Ltd Full time

Our leading Financial Services Sector Client is a prominent player in the industry, with a strong presence in the market. As a Senior Administrator, you will be an integral part of the Regular Premiums and Legacy Team, contributing to the delivery of your own and the team's objectives.

In this role, you will be responsible for ensuring that the organisation's strategic goals are reached. To achieve this, you will need to provide excellent, proactive, and quality-based customer service across a range of service disciplines.

Key Responsibilities:

  • Accurately and efficiently complete standard and complex administrative tasks provided to you.
  • Support the approach to full ownership, working on case management and customer and adviser queries from receipt until the customer's expectations have been satisfied.
  • Proactively and reactively contact customers and advisers, as well as other relevant parties, to ensure work is processed efficiently and correctly.
  • Review, chase, and close pended work within expected timescales.
  • Implement solutions to issues that arise, adhering to administrative policies and procedures.
  • Participate in the review and updating of procedures within the team, contributing through experience and client advocacy.
  • Ensure all tasks are completed in line with group values, service standards, procedures, compliance guidelines, industry regulations, and within cost and efficiency parameters.
  • Maintain timely and professional contact with stakeholders.
  • Support clients, advisors, and colleagues through the complaints process.
  • Recognize areas of weakness and work collaboratively to seek resolution and improve internal processes.
  • Be responsible and accountable for own personal development.
  • Ensure adherence to all company policies, including risk, compliance, and HR policies.
  • Assist in developing, implementing, and sharing best practices.
  • Contribute to the development of team strategy and objectives.
  • Assist colleagues through training and support to align with a 'one team' approach.
  • Work with colleagues to manage the daily work and measure team performance in relation to good customer outcomes.

Requirements:

  • Good communication and interpersonal skills.
  • Good understanding of anti-money laundering (AML) regulations.
  • Ability to work both individually and as part of a team.
  • Ability to make decisions within set guidelines and policies.
  • Ability to manage own time to meet tight deadlines and develop plans for short-term work activities within own area.
  • Respond positively to change, adapt job role accordingly, and help others to see the benefits.
  • Proactively solve problems and provide a new perspective on existing solutions while considering impacts.
  • Apply knowledge and skills to a wide range of situations.
  • Have an awareness of the market and industry.
  • Be evidentially PC literate, in particular MS Office products.