Program Manager for Customer Experience

4 weeks ago


Belfast, United Kingdom Rapid7 Full time

About the Role:

We are seeking a skilled Program Manager to join our Customer Experience team at Rapid7. As a Program Manager, you will be responsible for driving customer excellence across the entire customer journey.

Key Responsibilities:

  • Develop and implement programs to improve customer experiences
  • Collaborate with cross-functional teams to identify and prioritize customer needs
  • Lead program work to deliver customer outcomes
  • Develop and track metrics to measure program success
  • Host workshops and brainstorming sessions to generate new ideas
  • Identify and mitigate potential risks in program work
  • Research and implement best practices to improve customer experiences

Requirements:

  • Previous experience in program management or a related field
  • Proven track record of working across an organization to drive customer excellence
  • Strong understanding of metrics and reporting
  • Developed understanding of project management and business operations
  • Experience running small to medium-sized programs with cross-functional stakeholders

About the Team:

The Customer Experience team is responsible for bringing the Rapid7 customer voice and best practices to the experiences that our customers will have with Rapid7. We work cross-functionally to map out customer journeys, program manage experience improvements, and consult on what is best for Rapid7 customers with internal teams.

What We Offer:

  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

If you are a motivated and experienced Program Manager looking to join a dynamic team, please submit your application today.



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