Operations Manager

4 weeks ago


Bedford, Bedford, United Kingdom Amazon UK Services Ltd. Full time
About the Role

As an Area Manager at Amazon UK Services Ltd., you will play a critical role in ensuring the smooth operation of our sites. You will be responsible for leading a team that is dedicated to delivering exceptional customer service and maintaining a safe and efficient working environment.

Key Responsibilities
  • Create and implement a culture of safety and wellbeing within your team
  • Analyse and improve processes to maintain high quality and productivity levels
  • Oversee projects to streamline operations and improve customer service
  • Monitor shift performance and implement actions to improve operational excellence
  • Collaborate with management-level colleagues to standardise shift practices
A Day in the Life

You will work on a shift pattern at one of our sites, focusing on owning and driving a culture of safety and upholding quality and shift performance standards. Your day will be varied, including routine team management, daily operational responsibilities, process improvement, and operational contingency tasks. You will also be a role model and mentor to new managers.

About the Team

Amazon Extra Large (AMXL) is a dedicated team that manages the entire service for heavy items, including furniture and large home appliances. We deliver a unique customer experience, unpacking, assembling, and installing items, and taking away old ones where needed. Our team is made up of people from operations, supply chain, business intelligence, and programme management, working together to grow this part of the business.

Requirements
  • A degree
  • Relevant experience in people management
  • Relevant experience of communicating with a wide range of stakeholders
  • Relevant experience in using data to influence business decisions
  • Advanced proficiency in verbal and written English and local language
Preferred Qualifications
  • Experience working with Lean, Six Sigma, and Kaizen techniques
  • Experience working in another logistics environment
  • Relevant experience working with the MS Office suite

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