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Customer Complaints Specialist
2 months ago
Job Title: Complaints Advisor
Job Type: Full-time
Industry: Financial Services
Location: Remote (Flexible)
Job Description:
We are seeking an experienced Complaints Advisor to join our team at KHR - Recruitment Specialists. As a Complaints Advisor, you will play a crucial role in ensuring the timely and accurate administration of customer complaints.
Key Responsibilities:
- Investigate and resolve customer complaints in a fair and transparent manner
- Communicate with customers to gain a full understanding of their complaints and progress to a fair outcome
- Work collaboratively with internal teams to ensure effective complaint handling
- Maintain accurate records of complaints and resolutions
- Stay up-to-date with regulatory requirements and industry best practices
Requirements:
- Experience in a similar role, preferably in the financial services industry
- Knowledge of regulatory requirements, including the FCA's Conduct Rules and the Consumer Duty
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Flexible working arrangements
About Us:
KHR - Recruitment Specialists is a leading recruitment agency specializing in the financial services industry. We are committed to providing exceptional service to our clients and candidates.
