Client Engagement Specialist
4 weeks ago
Description
Job Title: Client Engagement Specialist – PharmAssist Solutions
Salary: £24,000
Location: Leeds
Hours: Monday to Friday –
The Role
We are looking for a committed Client Engagement Specialist to join our vibrant team. In this position, you will serve as a crucial intermediary between our innovative PharmAssist platform and our clientele. Your role will be essential in supporting customers, ensuring their satisfaction, and fostering growth.
About Us
Over the last decade, pharmacy profit margins have encountered increasing challenges, exacerbated by recent shifts in pharmacy funding. Independent pharmacies, with over 1000 current PharmAssist users, can navigate these obstacles by operating efficiently and enhancing compliance. PharmAssist, an integrated ordering software platform compatible with major PMR providers, guarantees profitability and compliance in pharmacy purchasing. Orders processed through the software adhere to specific customer-defined rules, securing optimal pricing and directing orders to preferred suppliers at designated times.
Key Responsibilities
- Cultivate and sustain robust customer relationships
- Upload supplier pricing files to maintain customer price structures
- Act as the primary contact for customer inquiries
- Proactively identify and address customer concerns
- Enhance customer satisfaction and reinforce the value of our offerings
- Identify growth opportunities utilizing preferred Gold Partner suppliers
- Generate and nurture leads for additional products or services
- Collaborate with the sales team to broaden our customer base
- Manage pricing inquiries and uphold accurate CRM records
What We're Looking For
- Proven experience in telephone account management and customer service, preferably within the pharmaceutical sector
- Strong analytical abilities with the capacity to interpret data trends
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Exceptional telephone communication and interpersonal skills
- Keen attention to detail and accuracy
- Passion for customer success and driving business growth
What We Offer
- £24,000
- Generous holiday allowance:
- 22 days annual leave + 8 bank holidays
- Increases to 30 days with length of service
- Market-leading employee discount program across numerous retailers and services
- Access to MediCash, allowing you to reclaim expenses on a wide range of medical services
- Cutting-edge finance management app to control your salary as you see fit
- Annual Christmas bonus
If you're ready to embrace this exciting opportunity and contribute to the success of independent pharmacies nationwide, we want to hear from you.
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