Contract Officer
1 week ago
About the Role
The successful candidate will work as a member of the First Point of Contact team, providing advice, information and assistance on Independent Living Services to members of the public, linking into Health and Social Care Services and referring to other agencies.
Key Responsibilities
- Provide excellent customer service and respond sensitively to individual's circumstances
- Manage resources effectively and provide excellent outcomes for customers
- Work collaboratively with Health and Social Care Services and other agencies
- Develop and maintain knowledge of Independent Living Services and related policies
Requirements
- Excellent communications and IT skills
- Experience of working within a Social Care, Health, 3rd Sector or Advice giving environment
- Strong track record of managing resources effectively and providing excellent outcomes for customers
- Ability to respond sensitively to individual's circumstances and have a positive can-do attitude
- Ability to speak other languages, in particular Welsh, and Community Languages would be an advantage
Working for Cyngor Caerdydd/Cardiff Council
Cyngor Caerdydd/Cardiff Council is committed to supporting vulnerable adults to live independently at home and connected to their communities. We aim to provide excellent customer service and work collaboratively with Health and Social Care Services and other agencies to achieve this goal.
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