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Central Sales and Reservations Manager

2 months ago

London, Greater London, United Kingdom GIOMA (UK) LIMITED Full time
Job Description

We are seeking a highly organized and experienced Reservations Manager to lead our central sales and reservations team at GIOMA (UK) LIMITED.

Key Responsibilities:

  • Lead and motivate the central reservations team to ensure every guest has an exceptional booking experience from start to finish.
  • Work closely with the Booking Systems Manager to ensure restaurant book optimization across the estate.
  • Develop and implement processes to improve guest experience and team efficiency.
  • Build excellent knowledge of our brands and serve as the pivotal point of contact for all head office departments.
  • Collaborate with marketing to ensure precision communication of campaigns and activations to the team.
  • Support reconciliation queries with finance and ensure a smooth consistent approach across the department.
  • Develop relationships with BDM's, GM's, and the Ops team both in London and regionally.
  • Direct experience of line managing a team.

Requirements:

  • Extensive knowledge of Open Table, Sevenrooms, The Fork, and Tripleseat.
  • Expert relationship builder with excellent communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.