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Customer Service Hub Manager
3 months ago
Position: Service Centre Manager
Location: Woking – On-Site
Compensation: £55,000 - £60,000 + Benefits
The Advocate Group collaborates with a prominent entity in the UK healthcare industry, known for its clinical excellence and comprehensive service offerings. This organization has expanded to manage over 30 long-term contracts, serving more than 400,000 clients.
We are seeking a Service Centre Manager who is motivated by achieving high standards of success and quality. This role entails accountability for local contracts and ensuring the delivery of exceptional outcomes and performance across the team.
Key Responsibilities:
- Align operational objectives with business and client requirements.
- Lead as the Service Centre Manager, possessing authority over key decisions.
- Support essential business results and enhancements to IT systems.
- Proactively address financial challenges and implement effective solutions.
- Evaluate site performance, suggest improvements, and introduce new requirements.
- Develop and disseminate best practices to enhance operational efficiency.
- Encourage employee growth and reduce turnover through strong leadership.
- Oversee budgets, allocate resources effectively, and prepare management reports.
- Build customer relationships, engage in meetings, and enhance service delivery.
- Ensure adherence to health, safety, quality, and environmental standards, while enforcing company policies and legal requirements.
Skills and Qualifications:
- Demonstrated leadership skills, including conflict resolution and team development.
- Strong decision-making capabilities, particularly in critical situations.
- Self-motivated with a commitment to quality and profitability.
- Excellent time management and project management abilities.
- Experience in customer service and a proven ability to deliver results.
- Proficient in managing personnel and change initiatives.
- Knowledge of budgeting and financial systems.
- Thorough technical understanding of the industry and relevant systems.
- Strong analytical skills and attention to detail.
- Proficient in applicable IT applications.
If you are prepared to advance your career and contribute to the growth of a dynamic organization, we invite you to reach out.
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The Advocate Group is a leading recruitment partner in the UK, specializing in the FMCG and consumer product sectors. We are committed to equal opportunity employment and welcome applications from all qualified individuals, regardless of race, gender, disability, religion/belief, sexual orientation, or age. By applying for this position, you consent to our Privacy Policy, available on our website. Please note that The Advocate Group operates as an employment agency for this vacancy.
