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Senior ITT Programme Coordinator
2 months ago
About Us:
At Best Practice Network, we believe that every child deserves an excellent education. To achieve this, we support and train educational professionals to be the best they can be, transforming the lives of children and young people.
We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development, and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We're adaptable, collaborative, and value the work we do to support the education sector.
About the Role:
As a Senior ITT Programme Coordinator, you will:
- Work closely with the Candidate Support Manager to build strong relationships with Programme Director, Programme Manager, Head of Department, delivery workforce, and other teams.
- Provide leadership and clear direction to Programme Coordinators, Assistant Programme Coordinators, and apprentices working on the programme(s).
- Manage the Programme Coordinators, Assistant Programme Coordinators, and apprentices working on the programme(s) with regard to their job performance, attainment of KPIs, holidays, absences, and other personnel matters.
- Liaise with governing and external bodies, ensuring all requests are processed and data is kept up to date.
- Logistical and proactive planning for new intakes/cohorts, ensuring all tasks and actions occur in a timely manner.
- Have oversight of day-to-day activities of the programme(s), including the support and engagement of participants.
- Monitor participants and mentor engagement to ensure successful completion of the programme.
- Manage data and production of reports relating to participant retention, event/delivery quality, quality assurance, destinations, impact, and client satisfaction.
Targets:
Leading the team to meet/exceed departmental KPIs, including:
- Applications processing and enquiry response times.
- Application conversion rates.
- Evaluation responses.
- Participation rates.
- Programme withdrawals and deferrals.
About You:
To be successful in this role, you will be:
- Reliable, hardworking, and professional.
- Proven customer service-related experience.
- Able to lead with confidence and make informed decisions.
- Able to build and demonstrate strong working relationships at all levels.
- Possess an excellent customer service manner, both written and spoken.
- Have the ability to organise, plan, and prioritise time and tasks effectively.
- Work well under pressure with the ability to deal with issues as they arise.
- Be open to change, actively seeking ways to improve all aspects of the business.
- Be highly competent using MS Office and Teams.
- Demonstrate accuracy and attention to detail.
- Driven to see things through to successful completion and results.
- Highly numerate and literate.
Our Benefits:
- 28 days holiday and an extra day for each year you stay with us, up to a maximum of 33 days, plus bank holidays.
- We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
- From day 1, free life insurance covering up to x4 your salary.
- We'll both add money into your pension pot after 3 months.
- Get 25% off online learning resources for year 1 to GCSE with EdPlace.
- Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars, and give as you earn.
