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Universal Credit Employment Support Coach

3 months ago

Folkestone, Kent, United Kingdom UK Civil Service Full time

Job Overview

About the Role

The Department for Work and Pensions (DWP) is tasked with overseeing welfare, pensions, and child maintenance policies. As the largest public service department in the UK, we manage the State Pension along with various benefits for working-age individuals, those with disabilities, and individuals facing health challenges, serving approximately 20 million claimants and customers.

DWP is dedicated to being an equal opportunities employer, striving to be the most inclusive workplace in the United Kingdom.

The role of an Employment Support Coach is both fulfilling and multifaceted, with each day presenting unique challenges as you engage with diverse customers and their specific support requirements.

If you seek a career that positively impacts people's lives, a position as an Employment Support Coach within DWP may be an excellent fit for you.

Role Responsibilities

As an Employment Support Coach, you play a crucial role in the Department, guiding individuals and their families towards financial independence through employment and assisting them in accessing the necessary support as they advance in their journey.

Employment Support Coaches are committed, customer-oriented professionals who deliver outstanding service with empathy and understanding to those in need of assistance.

In this role, you will exercise sound judgment to support individuals during challenging times, and your personalized coaching can significantly enhance their ability to secure, maintain, and progress in employment.

If you are looking for a position that truly makes a difference in people's lives, consider the role of an Employment Support Coach at DWP.

Key Responsibilities

The role of an Employment Support Coach is diverse and comprehensive. You will interact with customers, employers, and colleagues through a mix of face-to-face, digital, and telephone communications daily. Key activities include:

  • Assisting customers in claiming Universal Credit, Employment and Support Allowance, Jobseeker's Allowance, and Income Support.
  • Providing expert guidance on job search strategies, helping customers navigate the digital job market, and connecting them with suitable job openings.
  • Ensuring compliance with the Equality Act 2010 and offering additional support and advice to customers to help them access our services.
  • Building trusting relationships with customers that encourage motivation and engagement.
  • Gaining in-depth knowledge of local job opportunities and the support services available through our partners.
  • Making timely decisions based on customer needs and directing them to appropriate resources and assistance.
  • Managing your caseload effectively and being accountable for your performance.

Candidate Profile

What We Seek:

  • Strong communication skills, both verbal and written, to engage with a diverse range of customers.
  • The ability to comprehend complex information and provide clear explanations to customers.
  • Capability to coach customers effectively to enhance their employability.
  • Proficiency in navigating various computer systems to complete tasks and assist customers in utilizing digital job search tools.
  • Experience in handling telephonic inquiries and managing challenging situations with professionalism and composure.

If you are looking for a career that makes a significant and positive impact on people's lives, the role of an Employment Support Coach may be the right opportunity for you.

Join Us

We offer exciting, challenging, and rewarding roles across DWP. We seek individuals who are customer-focused, possess the right skills, and are committed to delivering exceptional public service.

Behaviors

During the selection process, we will evaluate you against the following behaviors:

  • Communicating and Influencing
  • Managing a Quality Service
  • Making Effective Decisions

Benefits

In addition to a competitive salary, the Department for Work and Pensions contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme.

Additional Benefits Include:

  • Generous annual leave, plus bank holidays
  • Flexible working arrangements
  • Competitive maternity, paternity, and parental leave
  • Employee Assistance Programme focusing on well-being
  • Opportunities for Career and Personal Development through the Operational Delivery Profession
  • Employee discount schemes