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Property Services Coordinator
2 months ago
We are seeking a highly skilled Resident Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our property management team, you will be responsible for ensuring an exceptional living experience for our residents.
Key Responsibilities- Customer-Facing Representative: Act as the primary point of contact for all current and prospective residents, providing exceptional customer service and support.
- Resident Experience: Ensure an outstanding experience from initial inquiry through move-in and during residency, driving customer satisfaction across all platforms.
- Property Standards: Collaborate with the team to maintain properties to a high standard for viewing, conducting regular inspections and reporting maintenance issues.
- Resident Contracting: Manage resident contracting, ensuring compliance with standards and legislation, and overseeing applicant checks, screening, and commercial risk management.
- Move-Out Process: Manage the move-out process, including deposit release, and participate in events to enhance resident experiences.
- Experience: Prior letting/property management experience, with a strong customer service background.
- Skills: Excellent written and verbal communication skills, confident engagement with various stakeholders, proactive problem-solving attitude, adaptable, resilient, and able to manage pressure.
- Technical Skills: Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.
