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Customer Service Director
2 months ago
About Us: As a leading player in the food and beverage distribution sector, we're committed to delivering exceptional quality and customer satisfaction. Our company, Interaction - Leeds, is seeking a dedicated professional to lead our team of customer service advisors and drive top-tier service excellence.
Key Responsibilities:
- Lead a team of customer service advisors to ensure seamless service delivery
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Collaborate with cross-functional teams to drive business growth and improvement
- Monitor and analyze customer feedback to inform service improvements
Requirements:
- Proven experience in customer service leadership or management
- Strong understanding of customer service principles and best practices
- Excellent communication and interpersonal skills
- Ability to analyze data and drive business decisions
What We Offer:
- A competitive salary of £27,000 per annum
- A dynamic and supportive work environment
- Opportunities for professional growth and development