Utilities Manager

2 weeks ago

ChesterleStreet, Durham, United Kingdom Stef and Philips Full time

About the Role

The successful candidate will support Stef & Philips with managing the utilities & council team, by setting up and managing council tax accounts and utility accounts, dealing with enquiries, and will have some knowledge of welfare rights and the current energy legislations. Necessary will be experience working as part of a team, excellent communication skills, and experience of working with Microsoft Office packages and database systems.

Main Responsibilities

  • Manage the day-to-day running of both the utility & council tax department
  • Be the first point of contact for all utilities and council tax queries within the team
  • Ensure all processes and procedures are implemented to a high standard and the team are following all guidelines set
  • Find the best energy prices in the market and secure favourable contracts
  • Keep up to date with the current energy, having a good understanding of all new legislation and available government assistance
  • Effectively manage, resolve, and respond to residents and clients complaints
  • Build relationships with suppliers and maintain a professional working relationship
  • Ensure all bills are thoroughly checked and signed off keeping in line with current contracts and price bands
  • Work closely with accounts payable to maintain accurate and precise record keeping, being the first point of contact in answering any payment or billing queries
  • Ensure the accuracy and consistency of all records, databases and spreadsheets
  • Provide timely and high-quality written and verbal communications to residents, clients, and the senior leadership team
  • Ensure the whole portfolio has a constant supply of gas and electric, liaising with energy companies and our in-house maintenance team
  • Reconcile the company credit cards that have been used for utility payments and provide all receipts to accounts
  • Provide analysis of the department monthly (cashflow forecast to enable the business to monitor cost per property)
  • Managing any gas leaks or disconnected meters and resolve where necessary
  • Prepare and present the quarterly utilities meeting with senior leadership, ensuring all information presented is accurate and reflective of the department
  • Liaising with other managers regarding day-to-day operational issues that may arise and working collectively to resolve them
  • Monitor all utility accounts that are pre-payment meters, ensuring a consistent level of credit is maintained
  • Managing all landlord submeters (900) and provide support where necessary to ensure all tenants have the means and knowledge to top up
  • To comply with S&P policies and to carry out any duties that may reasonably be required considering the main purpose of the post

Requirements

  • Strong administration, organisational, prioritisation, and numerical skills
  • Exceptional attention to detail and enjoy a varied workload
  • Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
  • Ability to work effectively in a high-pressured environment
  • Proficient in the use of MS Office including Outlook and Word
  • Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently at all levels
  • Working on own initiative without close supervision
  • Working flexibly in responding to the varying demands of the role to achieve agreed outcomes

Benefits

  • Company pension
  • Health & wellbeing programme
  • Private medical insurance
  • Sick pay

Work Schedule

  • Monday to Friday

Work Location

  • In person

Reference ID

  • UtilitiesManager1

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