Technical Consultant

1 month ago

MoretonInMarsh, United Kingdom Wanstor Full time
About Wanstor

Wanstor is a multi-award winning, future-proofed IT service provider. We are seeking a skilled 2nd Line Support Technician to join our dynamic team, providing a blend of onsite and remote support to our prestigious client Daylesford Farm, part of the Bamford Collection Group, based in the scenic Cotswolds countryside.

Key Responsibilities
  • Hands-On and Remote Troubleshooting: Utilize technical expertise to diagnose and resolve complex IT issues escalated from Wanstor's London-based service desk.
  • Client Interaction: Engage directly with clients to understand their technical concerns, providing clear and friendly communication throughout the support process to build strong client relationships.
  • Team Collaboration: Collaborate with senior technicians and engineers to escalate and resolve challenging technical issues, while actively contributing insights and ideas to improve support processes and efficiency.
  • Continuous Learning: Stay updated on the latest technologies and industry trends through training and self-study, continuously expanding technical knowledge and skills to enhance support capabilities and career growth.
About You
  • Experience providing technical support at a 2nd line level or at a 1st line level demonstrating readiness for more.
  • Experience of Microsoft server operating systems and technologies, user management through AD.
  • Knowledge of ITIL, incident, problem, and change management.
  • Ability to understand and operate to the standards of Cyber Essentials for IT Security.
  • A degree in an IT-related field or comparable technical certifications are advantageous.
What You'll Love
  • Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
  • Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
  • Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
  • Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
  • Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
  • Health and Wellbeing: Benefit from Vitality health programs to keep you at your best.

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