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Contract Management Specialist

2 months ago

Watford, Hertfordshire, United Kingdom ARL Recruitment Ltd Full time

Job Opportunity:

We are seeking a skilled Contract Management Advisor to join our team at ARL Recruitment Ltd. As a key player in our clients' team, you will be responsible for making agreements perfect, delivering first-class customer service, building relationships, balancing the books and legal aspects, and fuelling business growth.

Key Responsibilities:

  • Making Agreements Perfect:
    • Tackle complex agreement amendments with ease.
    • Guide and coach other team members to ensure seamless execution.
    • Become an expert in at least one agreement amendment process.
  • Delivering First Class Customer Service:
    • Take ownership of customer interactions and exceed targets.
    • Juggle inbound and outbound interactions with ease.
    • Be the go-to person for all customer-related matters.
    • Navigate complex conversations with finesse.
    • Continuously look for ways to improve customer experience.
  • Building Relationships:
    • Develop strong connections with colleagues and clients.
    • Know when to ask for help and support.
    • Treat everyone with respect and kindness.
    • Thriving as part of a fantastic team.
  • Balancing the Books and Legal Stuff:
    • Ensure all agreements are GDPR-compliant.
    • Ask the right security questions to protect sensitive information.
    • Double-check all documents before submission.
    • Crunch numbers for accurate quotes and financial reports.
  • Fuelling Business Growth:
    • Understand the business and team goals.
    • Identify opportunities for growth and development.
    • Put the customer experience at the forefront of all decisions.
    • Share insights for continuous improvement.

Requirements:

  • Some level of experience in the automotive trade.
  • Detail-oriented and numbers-savvy.
  • A communication champion, both written and spoken.
  • Polite and professional on the phone.
  • Always looking for ways to up your game.
  • Curious and inquisitive, asking the right questions.
  • Organised and a time-management expert.
  • Team player.
  • Confident in navigating conflicts.
  • Great at explaining complex concepts.
  • Master note-taker for personal development.