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Aftersales Excellence Coach

2 months ago


SouthendonSea, Southend-on-Sea, United Kingdom MSX International Limited Full time

About the Role:

We are seeking a highly skilled Aftersales Excellence Coach to join our team at MSX International Limited. As an Aftersales Excellence Coach, you will play a crucial role in supporting our clients' dealerships in improving their aftersales performance.

Key Responsibilities:

  • Deliver improvements in aftersales key performance indicators, including workshop productivity
  • Engage and work with management and staff to root cause areas of underperformance, agree action plans, and coach improved techniques in customer satisfaction, customer preparation, technical pre-plan, team working, communication, process improvement, quality management, quality control processes, and analysis
  • Facilitate sustainable solutions and continuous improvement
  • Ensure service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools, and presenting a professional image

Requirements:

  • Automotive aftersales experience of minimum 3-5 years
  • Good knowledge of business KPI data and the ability to analyze and identify opportunities
  • Experience of aftersales process implementation
  • Flexible approach to work
  • Self-sufficient and self-starter
  • Effective communicator
  • Ability to prioritize workload to deliver agreed contracted days
  • Accurate and timely administration
  • Valid UK driving license

What We Offer:

  • Up to £45,000 per year pro rata
  • Company car
  • Company credit card
  • Fuel card
  • 25 days annual leave (plus Bank Holidays) pro rata
  • Pension plan
  • Cash back healthcare scheme
  • Potential to progress within the company with global opportunities

Working Pattern and Location:

  • 40 hours per week
  • Monday - Friday
  • Field-based, hybrid working with quarterly national team meetings
  • Temporary contract until December 2024 with potential extension to July 2025