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Legacy and Modern Systems Support Engineer
2 months ago
Position: Application Support Engineer
Location: Hybrid
Compensation: £40,000 to £50,000
Are you a skilled Application Support Engineer with a robust understanding of both contemporary and traditional systems? If you have experience with platforms such as System 21, Great Plains, or Navision, we invite you to explore an exciting opportunity to join a vibrant team within the fast-moving consumer goods (FMCG) sector, where you will contribute to the enhancement and integration of our client's varied technological framework.
Our client is a prominent producer of convenience foods, boasting a turnover nearing 2 billion. They are celebrated for their steadfast dedication to food safety and for pioneering new benchmarks in diversity and equality within the sector.
Key Responsibilities
As an Application Support Engineer, you will be instrumental in ensuring the optimal operation and enhancement of a diverse technological environment, with a focus on both contemporary and traditional applications. Your duties will encompass:
- Monitoring system performance to ensure software integrity, user accessibility, and overall efficiency.
- Conducting security assessments and performance monitoring, swiftly addressing alerts to mitigate potential issues.
- Participating in incident resolution, performing root cause analyses to facilitate quick and effective solutions.
- Responding promptly to support inquiries, upholding high service standards and ensuring customer satisfaction.
- Assisting in the consolidation of financial systems and improving application utilization across various locations.
- Engaging in service enhancement initiatives, concentrating on problem management and service transitions.
Ideal Candidate Profile
The successful Application Support Engineer will excel in a collaborative and dynamic setting, utilizing your expertise in both modern and legacy ERP systems, particularly with System 21, Great Plains, or Navision. You will play a vital role in fostering efficient workflows within an FMCG environment, with an emphasis on financial and IT processes.
Preferred Skills and Experience
- Experience in implementing or supporting systems related to financial operations, inventory management, and supply chain logistics.
- Ability to comprehend business workflows, tackle technical challenges, and escalate issues as necessary.
- Proficiency in iSeries operations, especially within an ERP context.
- Skills in server management, including SQL database oversight and data analysis through SQL queries.
- A solid foundation in service improvement and problem management, with a focus on minimizing disruptions and enhancing system performance.