Hospitality Team Member

6 days ago

Inverness, Highland, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and friendly Customer Service Representative to join our team at Premier Inn in Inverness. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently and accurately.
  • Collaborate with the housekeeping team to ensure rooms are prepared and ready for guests.
  • Process payments and handle customer transactions with professionalism and attention to detail.
  • Stay up-to-date with hotel policies and procedures, ensuring compliance and maintaining high standards of service.

What We Offer:

  • Competitive hourly rate, with opportunities for pay increases based on performance.
  • A comprehensive training program to develop your skills and knowledge in customer service and hospitality.
  • A supportive and inclusive work environment, with opportunities for career growth and development.
  • A range of benefits, including a Whitbread Benefits card, pension scheme, and discounts on hotel rooms and meals.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Previous experience in customer service or a related field, with a strong understanding of hospitality principles and practices.
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings, including weekends.

Why Choose Whitbread:

  • We are a leading hospitality company, with a commitment to providing exceptional customer service and creating memorable experiences for our guests.
  • We offer a range of career opportunities, with a focus on developing our people and helping them achieve their goals.
  • We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all.

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