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Repairs Department Lead

2 months ago

Burnley, Lancashire, United Kingdom NTER TALENT Full time
Job Title: Repairs Department Lead

We are seeking a highly skilled and experienced professional to lead our newly established repairs department in the lift industry.

Key Responsibilities:
  • Team Leadership: Manage and coordinate a small team of repair technicians to ensure they are deployed effectively to maximize productivity.
  • Repair Scheduling: Efficiently organize repair requests to ensure jobs are completed on time and maintain excellent customer satisfaction.
  • Quality and Compliance: Oversee the execution of repairs to the highest standards and ensure compliance with safety regulations.
  • Customer Liaison: Act as the primary point of contact for customers, delivering top-notch service and resolving any concerns in a timely manner.
  • Collaboration: Work closely with other teams to streamline workflow and troubleshoot technical issues.
  • Process Improvement: Develop and implement maintenance and repair procedures to optimize efficiency and introduce a new CRM system to enhance customer relationships.
Requirements:
  • Leadership Experience: Proven track record of managing repair activities and leading a team in the lift industry.
  • Organizational Skills: Ability to prioritize tasks, manage deadlines, and maintain an organized workflow.
  • Customer Focus: Excellent communication and interpersonal skills, with a knack for keeping customers happy.
  • Tech Savviness: Experience with CRM systems is preferred, but a willingness to learn and implement new technologies is essential.
  • Adaptability: Comfortable working under pressure and adjusting to shifting priorities.
What We Offer:
  • Competitive Salary: A competitive salary and the opportunity to earn commission.
  • Benefits Package: A comprehensive benefits package, including company pension, generous annual leave, paid sick leave, bonus scheme, and retirement package.