IT Infrastructure Support Specialist

3 weeks ago

Southport, Sefton, United Kingdom ZipRecruiter Full time
Job Title: IT Infrastructure Support Engineer

We are seeking a highly skilled IT Infrastructure Support Engineer to join our team in Liverpool. As a key member of our IT team, you will be responsible for providing comprehensive hardware support, managing Windows 10/11 operating systems, and troubleshooting issues related to corporate networks and IT infrastructure.

Key Responsibilities:
  • Provide expert-level support for a range of devices, including laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).
  • Manage and support Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, Intune, and Microsoft 365 products.
  • Diagnose and resolve issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations.
  • Support a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts.
  • Streamline the setup and configuration of systems across an organisation, using Windows deployment technologies.
  • Provide high-quality desktop and application support, including remote technical assistance to end users, ensuring seamless issue resolution.
Requirements:
  • Solid understanding of corporate networks and firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration.
  • Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively.
  • Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping.
  • Familiarity with disk encryption software and its implementation within a corporate security framework.
  • Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction.
  • Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects.
  • Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions.
  • ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices.
  • Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services.

We are a leading IT Solutions and IT Services Provider with 20+ years of experience, employing over 1,000 skilled IT Professionals across the UK. We are a trusted leader in delivering Data-Driven solutions tailored for the Healthcare, Local Government, and many other public sector organisations. Through our extensive knowledge in AI (Artificial Intelligence), Decision Intelligence, Advanced Analytics, Automation Solutions, we are seeking to onboard a client-facing and professional IT Field Engineer / Infrastructure Engineer to support our expanding client base in the North West area.

Join our team and be part of our mission to drive innovation and contribute to the enhancement and modernisation of public services. If you are passionate about delivering high-quality IT solutions and have a strong background in IT infrastructure support, we encourage you to apply for this exciting opportunity.

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