IT Infrastructure Support Specialist
3 weeks ago
We are a leading IT Solutions and IT Services Provider with 20+ years of experience, employing over 1,000 skilled IT Professionals across the UK.
Job DescriptionAs a client-facing and professional IT Field Engineer / Infrastructure Engineer, you will support our expanding client base in the North West area.
Key Responsibilities- Provide comprehensive hardware support for a range of devices, including laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).
- Support and manage Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products.
- Diagnose and resolve issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations.
- Support a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts.
- ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices.
- Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively.
- Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping.
- Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction.
We are a trusted leader in delivering Data-Driven solutions tailored for the Healthcare, Local Government, and many other public sector organisations.
We employ over 1,000 skilled IT Professionals across the UK and are passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services.
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