Customer Service Representative

4 weeks ago

Kings Hill, Kent, United Kingdom Netbox Recruitment Limited Full time
Customer Service Advisor Role

We are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Provide accurate and helpful information to customers, both verbally and in writing
  • Update customer records and maintain accurate information
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Participate in ongoing training and development to enhance customer service skills and knowledge

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using CRM software and other technology tools
  • Previous customer service experience, preferably in a call centre or phone-based environment

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a highly successful company and contribute to its continued growth and success

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you

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