Store Operations Manager

2 months ago


Saffron Walden, Essex, United Kingdom Age UK Full time

Job Summary:

We are seeking an experienced Store Manager to join our team at Age UK. As a Store Manager, you will be responsible for managing a dedicated team of employees and volunteers, providing a high-quality retail service, and ensuring every customer has a great shopping experience.

Key Responsibilities:

  • Manage a team of employees and volunteers to achieve sales targets and provide excellent customer service.
  • Oversee the day-to-day operations of the store, including stock management, visual merchandising, and cash handling.
  • Develop and implement strategies to drive sales growth and improve customer engagement.
  • Collaborate with the wider Age UK team to achieve business objectives and support the charity's mission.
  • Ensure compliance with Age UK's policies and procedures, including health and safety, data protection, and equality and diversity.

Requirements:

  • Experience in a retail or customer-facing environment, with a proven track record of managing teams and achieving sales targets.
  • Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Ability to work under pressure and make decisions in a fast-paced environment.
  • Excellent customer service skills, with a focus on providing a high-quality shopping experience.
  • Ability to lift and carry bags of stock up to 10kg's.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work for a leading charity that makes a real difference to the lives of older people.


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