Aldeburgh Store Team Member

3 weeks ago

Aldeburgh, Suffolk, United Kingdom FatFace Full time
Job Title: Aldeburgh Store Crew About the Role: We are seeking a highly motivated and enthusiastic individual to join our Aldeburgh store team as a Store Crew member. As the face of our business, you will be responsible for providing exceptional customer service, ensuring a memorable experience for our customers, and contributing to the overall success of our store. Key Responsibilities: * Greet and thank customers in a warm and friendly manner, ensuring they have had a memorable experience with us * Provide exceptional service at all times, utilizing your knowledge to help customers find the best products to suit them for in-store and multi-channel sales * Efficient and attentive service at the tills, processing sales, orders, and refunds * Process deliveries and help get all replenishment and new stock onto the shop floor * Maintain a clean and tidy store environment, adhering to company standards * Stay up-to-date with company activity and promotions * Support floor moves, sale set-ups, and launches Competencies: * Deliver excellent customer service standards, focusing on customer needs and satisfaction * Demonstrate a passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do * Align yourself with our company's social and environmental mission and champion any actions you can directly impact * Provide a personal, genuine, and authentic approach to customer interactions * Act with integrity, demonstrating a passion for, interest in, and understanding of others * Value and respect the team at all levels, getting on well with everyone around you Benefits: * 25 days holiday plus bank holidays * Generous monthly discount allowance * Perkbox, our online platform, offering amazing online discounts, home workouts, wellbeing content, and popular brand discounts * THRIVE, our learning management system, providing access to thousands of pieces of learning * Dental insurance (employee-funded) * Pension scheme * EAP support around the clock * Sick pay allowances * Sabbatical leave in line with service * Enhanced family-friendly policies, including maternity leave * Refer a friend scheme About Us: At FatFace, we believe life is for living and more fun with those we love. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. We are committed to creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalization in our workplaces. What We Offer: As a Store Crew member, you will have the opportunity to learn about our lovely products, develop your skills, and contribute to the success of our store. You will be part of a dynamic team that is passionate about delivering exceptional customer service and promoting our brand values. How to Apply: If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, and we will be in touch to discuss further.

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