OFD Service Coordinator

1 month ago


Warrington, Warrington, United Kingdom Warrington Borough Council Full time

About the Role

The One Front Door service is the single point of contact for all Warrington residents needing to access Intermediate Tier services. As an OFD Service Coordinator, you will work together with Health and Social care services to improve outcomes for Warrington residents.

You will have meaningful conversations with callers, using advanced contact handling skills to question, listen, and understand root causes for their calls. You will support them to access the right support, from the right team, at the right time.

The OFD service also provides telephony response to the Council's Carecall Alarm service, allowing independent living for over 3,900 people connected to the service. You will work a rolling rota covering days, evenings, nights, weekends, and Bank Holidays.

Key Responsibilities

  • Operate the Call Handling system with good telephone communication skills
  • Analyse and resolve problems as presented, deploying the response service as needed
  • Maintain a computerised database of accurate user information

Requirements

  • DBS clearance is required
  • Ability to converse at ease with customers and provide advice in accurate spoken English
  • Warrington Borough Council is a Disability Confident employer

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