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IT Services Placement Specialist
2 months ago
We are seeking an IT Undergraduate to join our team at Volkswagen Financial Services (UK) LTD. As an IT Undergraduate, you will have the opportunity to work in a dynamic and forward-focused IT department, rotating through three different areas during your placement.
Key Responsibilities- Provide first-line support to all users, working to resolve issues quickly and efficiently, and escalating to the second line of support when necessary.
- Understand and apply methodologies, tools, and processes used in IT.
- Work with business users to determine their requirements and translate them to IT solutions.
- Gain insights into application support and management processes.
- Assist in resolving application-related incidents and service requests.
- Collaborate with different teams to ensure the seamless operation of critical business applications.
- Continuously monitor the performance and availability of IT systems and applications using Splunk and AppInsights.
- Set up and maintain dashboards to visualize system health, performance metrics, and key indicators.
- Proactively detect system anomalies, performance issues, and security incidents through real-time alerts.
- Configure and manage log data ingestion from various sources into Splunk.
- Design and develop custom dashboards and reports tailored to specific operational and business needs.
- Currently studying a degree in IT or a related field.
- Excellent communicator, both verbal and written.
- Able to take ownership of problems and issues to proactively meet a resolution.
- Flexible in work approach, both independently and within a team.
- Demonstrable knowledge of IT disciplines.
- Salary of £22,250 per annum plus discretionary bonus and company pension scheme.
- A wealth of experience and a fun and sociable workplace to start your career.
- Access to Life Skills workshops, designed specifically for you as an undergraduate.
- Opportunity to join a discounted loan car scheme.
- Physical and mental health support with our onsite Wellbeing Centre.
- Hybrid blend of working at our office and working from home.
