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ICT Service Desk Support Specialist
2 months ago
The post holder is jointly responsible for delivering a frontline 1st level technical support service, providing accurate service information for our customer base, and meeting and exceeding customer expectations. They will require a good knowledge of IT systems and business processes, as well as an understanding of current computing technologies and platforms used throughout the University.
Key Responsibilities- Deliver a frontline 1st level technical support service
- Provide accurate service information for our customer base
- Meet and exceed customer expectations
- Work with significant autonomy and be attentive to trend analysis and user engagement associated with continual service improvement activity
- Participate in an extended hours support model
This role is part of the ICT Customer Services and Support team at Ulster University, which holds a Silver Athena SWAN award in recognition of our commitment to advancing gender equality in higher education.
