Full-Stack Production Support Lead
1 week ago
Job Summary:
GB010 Marsh Corporate Services is seeking a highly skilled Full-Stack Production Support Lead to join our team. As a key member of our IT department, you will be responsible for overseeing the maintenance and support of our MERN stack applications.
Key Responsibilities:
- Lead and mentor a team of production support engineers in maintaining and supporting our MERN stack applications in a production environment.
- Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of our applications.
- Monitor and analyze application performance metrics to identify and resolve any performance issues.
- Troubleshoot and resolve complex production issues, including investigating root causes and implementing appropriate solutions.
- Develop and implement best practices for incident management, problem management, and change management processes.
- Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.
- Stay up to date with the latest industry trends and best practices in MERN stack development and production support.
- Provide technical guidance and expertise to the team, ensuring adherence to coding standards and best practices.
- Collaborate with stakeholders to define technical requirements and provide accurate estimates for project timelines.
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of production support processes.
Requirements:
- Extensive experience in supporting Full-Stack applications.
- Experience working and supporting enterprise cloud solutions.
- Proven leadership, people management & mentoring skills.
- Excellent communication and interpersonal skills.
- Knowledge of DevOps practices and tools.
What We Offer:
- A competitive benefits package, including 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, and a range of flexible benefits.
- A generous family leave policy, including 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave, and shared parental leave options.
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