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Credit & Collections Specialist
2 months ago
At IRIS, we are seeking a highly skilled Credit & Collections Advisor to join our vibrant Credit Control team. This role is a pivotal part of our financial operations, ensuring the smooth flow of our financial transactions and serving as a springboard for career progression within Finance, Professional Services, and Sales.
Key Responsibilities- Debtor Management: Maintain accurate and up-to-date debtor notes, ensuring timely and effective communication with customers.
- Dispute Resolution: Skillfully manage disputed accounts, finding resolutions or preparing for escalation when necessary.
- Team Collaboration: Guide and empower junior colleagues within the Credit Control team, promoting a culture of teamwork and knowledge sharing.
- Stakeholder Engagement: Provide insightful commentary on debtors during weekly stakeholder calls, ensuring alignment with team objectives.
- Cash Flow Management: Monitor significant outstanding invoices to uphold our cash flow, ensuring timely payment and minimizing financial risks.
- Account Preparation: Prepare accounts with solid evidence for legal proceedings when necessary, ensuring compliance with regulatory requirements.
- Customer Data Management: Collaborate seamlessly with the sales order processing team to ensure accurate customer data, maintaining high levels of data integrity.
- Performance Metrics: Maintain precise performance metrics aligned with team objectives, driving continuous improvement and excellence.
- Credit Note Issuance: Issue credit notes as required to facilitate smooth transactions, ensuring customer satisfaction and loyalty.
- Relationship Building: Cultivate positive relationships with internal and external partners, fostering a culture of collaboration and mutual respect.
- Process Improvement: Actively seek opportunities to enhance process efficiency, driving innovation and excellence within the Credit Control team.
- Project Support: Contribute to various projects and conduct ad-hoc analyses, providing valuable insights and recommendations to drive business growth.
- Experience: Substantial experience in Credit Control departments, with a proven track record of success in high-volume, low-value credit control scenarios.
- Technical Skills: Strong Excel skills, including VLOOKUP function and Pivot Tables, with the ability to analyze complex data sets and provide actionable insights.
- Soft Skills: Communicate confidently, persuasively, and with clarity, building strong relationships with both customers and colleagues. Possess strong numeracy skills, attention to detail, and analytical abilities, with the ability to excel in multitasking and managing competing priorities under tight deadlines.
