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Client Service Representative

2 months ago

Lime Street, United Kingdom Bastow Irwin Recruitment Ltd Full time
About the Role

We are seeking a highly skilled Client Service Representative to join our team at Bastow Irwin Recruitment Ltd. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients in the property industry.

Key Responsibilities
  • Initial Contact: Respond to new client enquiries in a timely and efficient manner, ensuring a positive first impression.
  • Qualification: Assess and qualify potential sales opportunities based on client needs and requirements.
  • Advisory: Provide expert advice to clients on the best sales routes and product offerings to meet their individual needs.
  • Product Pitch: Effectively communicate the benefits of our products and services to clients, tailoring pitches to highlight relevant features and advantages.
  • High Call Volume: Manage a high volume of inbound calls, ensuring every conversation is maximized for potential sales opportunities.
  • Customer Understanding: Develop a deep understanding of client needs and preferences to provide personalized service and support.
  • Follow-Up: Ensure timely and consistent follow-up with clients to nurture and convert leads.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with clients and colleagues.
  • Sales Experience: Proven sales experience, particularly in a high-volume call setting, with a track record of meeting or exceeding sales targets.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and creatively to resolve client issues.
  • Empathy: Ability to understand and respond to client needs, with a high level of empathy and emotional intelligence.
  • Property Market Knowledge: Familiarity with the property market, including current trends and developments.
What We Offer
  • Competitive Salary: A competitive salary and uncapped commission structure, with opportunities for professional growth and development.
  • Career Opportunities: Career opportunities to progress into more senior teams within our group of businesses.
  • Training and Support: In-house training from senior and experienced sales staff, with ongoing support and guidance.
  • Dynamic Work Environment: A supportive and dynamic work environment, with a focus on teamwork and collaboration.