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Dining Room Supervisor

2 months ago

Central London, United Kingdom Scott's Full time

Job Summary:

We are seeking a highly skilled and experienced Dining Room Supervisor to join our team at Scott's, a renowned restaurant in London's prestigious Mayfair district. As a Dining Room Supervisor, you will play a pivotal role in delivering an exceptional dining experience, overseeing the coordination of service, and ensuring the satisfaction of our guests.

Key Responsibilities:

  • Lead and coordinate the service team to ensure the smooth flow of operations.
  • Greet guests with warmth and professionalism, providing a welcoming atmosphere.
  • Take precise and detailed food and beverage orders, showcasing a thorough knowledge of the menu and wine pairings.
  • Provide guests with insightful information about specials, menu offerings, and wine pairings, enhancing their dining experience.
  • Collaborate seamlessly with the kitchen and other staff to maintain an efficient and harmonious workflow.
  • Address guest inquiries, concerns, and special requests with finesse and courtesy, ensuring exceptional customer service.
  • Uphold the highest standards of cleanliness and presentation in the dining area, maintaining a pristine environment.

Requirements:

  • Proven experience as a Dining Room Supervisor or in a similar supervisory role in a high-end restaurant or luxury establishment.
  • Exceptional customer service and communication skills, with the ability to lead and motivate a team in a fast-paced environment.
  • Thorough knowledge of fine dining etiquette and service standards, with a passion for delivering an outstanding guest experience.
  • Attention to detail and a commitment to excellence, ensuring a seamless and memorable dining experience for our guests.

Benefits:

  • Generous discount off your bill, including drinks, when dining in one of our restaurants across the Group.
  • Unrivalled opportunities for progression across the Group, with a focus on career development and growth.
  • Paid overtime, recognizing the value of your hard work and dedication.
  • 28 days holiday, increasing with length of service up to 5 extra days, allowing for relaxation and rejuvenation.
  • Recommend a friend scheme with great bonuses per individual referral, rewarding your network and loyalty.
  • Exclusive access to our discounts, including money off gym memberships, travel, online shopping, and more.
  • Reward programmes, long service awards, and staff recognition and incentives, celebrating your achievements and contributions.

About Us:

Scott's is a distinguished establishment committed to delivering unparalleled hospitality, with a focus on exceptional service, culinary excellence, and timeless elegance. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.