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Senior Care Manager

2 months ago

Farnborough, Hampshire, United Kingdom Melody Care Full time
About the Role

We are seeking a dedicated and experienced Senior Care Manager to lead our care services team at Melody Care. As a key member of our management team, you will be responsible for providing strong leadership and strategic direction to drive the growth and development of our care services.

Key Responsibilities
  • Leadership and Management
    • Lead by example, working in partnership with the staff team to safeguard our clients and carers at all times;
    • Overall operational responsibility for the management of the branch to include staffing, budget, performance, maintaining capacity, and oversight of all records and personal files;
    • Be responsible for the development, growth, and operational performance of your branch, the service, staff, and carers out in the field;
  • Care Service Development
    • Promote, drive, and grow brand new care packages;
    • Promote the highest standards of care and service – ensuring quality standards are maintained within all aspects of the business;
    • Take accountability for branch and carer compliance ensuring CQC regulations and company policies are maintained;
  • Staff Development and Support
    • Support new carers and office staff throughout all onboarding stages;
    • Positively contribute to the development, implementation, and monitoring of the clients' care plans to include liaising with the appropriate external professionals, agencies, and families;
  • Business Development
    • Develop business/people plans and prepare strategies to increase business potential;
    • Proactively identify and develop new business sources;
  • Operational Management
    • Provide effective leadership to staff to ensure high levels of performance, employee engagement, and well-being;
    • Manage the deputy care manager, care coordinator, and/or administrator and supervisors. Conduct individual performance & development reviews and supervisions with senior members of the care team;
    • Manage new client meetings ensuring the completion of quality care plans;
    • Manage weekly office team meetings and attend bi-weekly meetings with the operations manager and office team;
    • Build effective internal working relationships with our training and recruitment departments to help support and develop your branch;
    • Accountable for the administration of the branch to include accounts and expenditure; ensure monthly payroll information is signed and sent to payroll;
    • Liaise with the quality assurance manager in respect of governance, policies, and procedures;
    • Participation in our quality assurance and auditing processes;
    • Manage the maintenance and protection of all client records in accordance with the GDPR policy;