Payroll Solutions Specialist

6 days ago

Eastern England, United Kingdom MHR Full time
About MHR

MHR is a leading provider of HR, payroll, finance, and integration solutions software and services. Our mission is to make the world of work easier by delivering innovative and effective solutions to our customers.

Job Summary

We are seeking a highly skilled Software Implementation Consultant to join our Professional Services Department. As a key member of our team, you will be responsible for managing a diverse portfolio of customers, ensuring high levels of customer satisfaction and meeting utilisation targets.

Key Responsibilities
  • Customer Portfolio Management:
    • Manage and maintain a portfolio of customers, ensuring each receives tailored consultancy services.
    • Develop and nurture strong relationships with clients to understand their needs and provide optimal solutions.
  • Utilisation and Chargeability:
    • Achieve and maintain utilisation targets, ensuring that a significant portion of your time is chargeable to customers.
    • Provide accurate and timely reporting on utilisation and chargeability metrics.
  • Software Implementation:
    • Lead and participate in software implementation projects, ensuring successful deployment and integration with existing systems.
    • Conduct assessments, develop implementation plans, and provide post-implementation support.
  • Collaboration:
    • Work closely with legacy providers and internal project teams to deliver cohesive and comprehensive solutions.
    • Facilitate communication and collaboration between various stakeholders to ensure project success.
  • Project Delivery:
    • Ensure projects are delivered on time, within scope, and within budget.
    • Apply best practices and methodologies in project management to enhance efficiency and effectiveness.
Requirements
  • Proven experience in a consultancy role, preferably with a focus on payroll software implementation.
  • Strong understanding of payroll legacy systems and the challenges associated with their integration and maintenance.
  • Excellent project management skills with a track record of delivering complex projects.
  • Exceptional interpersonal and communication skills, with the ability to build and maintain strong client relationships.
  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.
Benefits
  • Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs.
  • 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave.
  • Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays.
  • Discounts and cashback on leisure, travel, technology, fashion, gym memberships, and food.
  • Monthly employee recognition program and departmental awards.
  • Referral bonus scheme of up to £2,000.
  • Employee-led social events such as running clubs, football teams, book clubs, and bake-offs.
  • On-site subsidised restaurants offering a variety of fresh meals daily.
  • Opt-in benefits schemes such as private medical insurance and dental coverage.

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