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Software Implementation Consultant
4 months ago
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.
Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical.
Looking for the place where you can belong? Join MHR and help us shape the world of work.
Our Professional Services Department is actively seeking strategic and experienced consultants to join our team.
In this role, you will be responsible for managing a diverse portfolio of customers, ensuring high levels of customer satisfaction and meeting utilisation targets. Your expertise in software implementation and working with legacy systems will be essential in delivering exceptional value to our clients. This consultancy role will involve working extensively with payroll systems, making prior knowledge and experience in payroll essential. Previous successful candidates have demonstrated a strong career history in customer facing payroll role.
This position offers a remote work option, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK.
Duties and responsibilities:
Customer Portfolio Management:
- Manage and maintain a portfolio of customers, ensuring each receives tailored consultancy services.
- Develop and nurture strong relationships with clients to understand their needs and provide optimal solutions.
Utilisation and Chargeability:
- Achieve and maintain utilisation targets, ensuring that a significant portion of your time is chargeable to customers.
- Provide accurate and timely reporting on utilisation and chargeability metrics.
Software Implementation:
- Lead and participate in software implementation projects, ensuring successful deployment and integration with existing systems.
- Conduct assessments, develop implementation plans, and provide post-implementation support.
Collaboration:
- Work closely with legacy providers and internal project teams to deliver cohesive and comprehensive solutions.
- Facilitate communication and collaboration between various stakeholders to ensure project success.
Project Delivery:
- Ensure projects are delivered on time, within scope, and within budget.
- Apply best practices and methodologies in project management to enhance efficiency and effectiveness.
Qualifications:
- Proven experience in a consultancy role, preferably with a focus on payroll software implementation.
- Strong understanding of payroll legacy systems and the challenges associated with their integration and maintenance.
- Excellent project management skills with a track record of delivering complex projects.
- Exceptional interpersonal and communication skills, with the ability to build and maintain strong client relationships.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.
Skills:
- Experience with various software implementation methodologies and tools.
- Knowledge of industry-specific software solutions and trends.
- Strong analytical and problem-solving skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
- Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
- 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
- Discounts and cashback on leisure, travel, technology, fashion, gym memberships, and food
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
- On-site subsidised restaurants offering a variety of fresh meals daily
- Opt-in benefits schemes such as private medical insurance and dental coverage
We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
