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Support Services Advisor
2 months ago
Pertemps Sheffield is currently recruiting for a Customer Service Advisor to join one of our long-standing clients, Sheffield Hallam University, in their Hallam Help team.
Your role will be to provide high-quality, customer-centred advice and guidance by primarily answering queries and providing support during the busy start of semester period.
Main Responsibilities:
- Delivering First-Level Support: Provide advice and guidance to students, staff, external organisations, and visitors, adhering to service standards.
- Collaborative Support Model: Work in collaboration with other University services to ensure prevention, early intervention, and timely resolution of practical and/or welfare issues.
- Effective Use of Administrative Systems: Ensure effective use of administrative systems, record keeping within an agreed framework.
- Confidentiality and Diplomacy: Maintain confidentiality and treat sensitive issues with appropriate tact and diplomacy, working in accordance with data protection legislation.
Requirements:
- Previous Administrative Experience: Previous experience in an administrative role.
- Customer Service Experience: Experience with dealing with customer issues and resolutions, answering queries, and signposting/escalating more complex issues as appropriate.
- Regulatory Compliance: Experience working effectively in an environment of regulations and procedures, e.g. Data Protection Legislation.
- Teamwork and Communication: Ability to work independently and as part of a team.
- Work Ethic and Attitude: Excellent work ethic with a positive can-do attitude.
Working Hours and Pay:
- Monday to Friday, 8:30am to 5pm.
- Pay rate: £12.60 per hour.
- Temporary assignment, 7 weeks only.
