Support Services Advisor

2 months ago

Sheffield, Sheffield, United Kingdom Pertemps Bond Full time

Pertemps Sheffield is currently recruiting for a Customer Service Advisor to join our team at Sheffield Hallam University in their Hallam Help department.

Your role will be to provide high-quality, customer-centric advice and guidance by primarily answering queries and providing support to students, staff, external organizations, and visitors.

Main Responsibilities:

  • Delivering First-Level Support: Provide advice and guidance to customers, adhering to service standards and ensuring a positive experience.
  • Collaborative Support: Work with other University services to ensure prevention, early intervention, and timely resolution of practical and/or welfare issues.
  • Administrative Systems: Ensure effective use of administrative systems, record-keeping, and data protection within an agreed framework.
  • Confidentiality and Diplomacy: Maintain confidentiality and treat sensitive issues with appropriate tact and diplomacy.

Requirements:

  • Previous Administrative Experience: Proven experience in an administrative role, preferably in a customer-facing environment.
  • Customer Service Experience: Experience in dealing with customer issues and resolutions, answering queries, and signposting/escalating more complex issues as appropriate.
  • Regulatory Compliance: Experience working effectively in an environment of regulations and procedures, e.g., Data Protection Legislation.
  • Teamwork and Communication: Ability to work independently and as part of a team, with excellent communication and interpersonal skills.
  • Work Ethic and Attitude: Excellent work ethic with a positive can-do attitude.

Working Hours and Pay:

  • Monday to Friday, 8:30am - 5:00pm.
  • Pay rate: £12.60 per hour.
  • Temporary assignment, 7 weeks only.

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