Technology Support Team Lead
4 weeks ago
Astellas Europe is seeking a highly skilled and experienced End User Technology Support Team Lead to join our team. As a key member of our IT department, you will be responsible for leading our global Help Desk and Field Services teams, ensuring timely issue resolution, and driving continuous improvement initiatives.
Key Responsibilities:- Lead global End User Technology Support teams, including Help Desk and Field Services, ensuring timely issue resolution.
- Develop and implement strategies to enhance support operations, reduce resolution times, and improve user experience.
- Drive continuous improvement initiatives, optimizing processes and tools, and aligning support with organizational goals.
- Recruit, mentor, and develop team members, promoting a customer-centric approach and professional growth.
- Manage budget, resources, and tools for support services, balancing cost-effectiveness with high-quality service delivery.
- Proven experience as an IT support and a leadership role managing Help Desk/Field Services teams.
- Strong leadership, communication, and project management skills with a focus on data-driven decision-making.
- Proficient with support tools (ticketing systems, remote support) and experience in fast-paced, high-growth environments.
- Bachelor's degree in IT or related field or a Master's degree or equivalent.
- A competitive salary and benefits package.
- A hybrid working model, allowing for a balance of home and office work.
- The opportunity to work with a progressive health partner, delivering value and outcomes where needed.
Astellas Europe is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Technology Support Team Lead
4 weeks ago
Addlestone, Surrey, United Kingdom Astellas Europe Full timeJob Title: End User Technology Support Team LeadAstellas Europe is seeking a highly skilled and experienced End User Technology Support Team Lead to join our team. As a key member of our IT department, you will be responsible for leading our global Help Desk and Field Services teams, ensuring timely issue resolution, and driving continuous improvement...
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Technology Support Team Lead
4 weeks ago
Addlestone, Surrey, United Kingdom Astellas Europe Full timeJob Title: End User Technology Support Team LeadAstellas Europe is seeking a highly skilled and experienced End User Technology Support Team Lead to join our team. As a key member of our IT department, you will be responsible for leading our global Help Desk and Field Services teams, ensuring timely issue resolution, and driving continuous improvement...
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Addlestone, Surrey, United Kingdom Astellas Europe Full timeAstellas Europe: End User Technology Support Team LeadWe are a progressive health partner, delivering value and outcomes where needed. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience.Job Summary:We are seeking a highly skilled and experienced End User...
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Technology Support Team Lead
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Addlestone, Surrey, United Kingdom Astellas Europe Full timeAstellas Europe: End User Technology Support Team LeadWe are a progressive health partner, delivering value and outcomes where needed. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience.Job Summary:We are seeking a highly skilled and experienced End User...
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Addlestone, Surrey, United Kingdom Astellas Europe Full timeAstellas Europe: End User Technology Support Team LeadAt Astellas Europe, we are a progressive health partner, delivering value and outcomes where needed. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience.Job SummaryWe are seeking a seasoned IT support...
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