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Housing Officer

2 months ago


Edinburgh, Edinburgh, United Kingdom City of Edinburgh Council Full time

About the Role

The City of Edinburgh Council's Homelessness Prevention and Housing Options Team (HP&HOT) is seeking a skilled Housing Officer to join our team. As a Housing Officer, you will play a critical role in providing tailored housing options advice, information, and support referrals to prevent homelessness or enable assessed homeless people to access suitable housing.

Key Responsibilities

  • Provide housing options advice and support to individuals and families at risk of homelessness
  • Work with statutory services and partner organizations to make key decisions about customers' entitlement to services
  • Participate in a rota and cover basis while working as part of an Emergency Duty and New Appointment team in localities
  • Display resilience and ability to take ownership and responsibility of tasks in a challenging frontline service

Requirements

  • Proven track record of working in a challenging frontline service
  • Ability to work in a pressurized environment and adapt to changing circumstances
  • Strong communication and interpersonal skills
  • Ability to work collaboratively with colleagues and external partners

What We Offer

The City of Edinburgh Council is committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. We recognize the benefits of a diverse workforce and are committed to attracting and retaining the best talent.