Housing Officer
2 months ago
About Viewpoint Housing Association Ltd
We are a registered non-profit making organisation providing a range of general needs housing, supported housing and care services for older people in various regions.
Our Mission
We strive to create a culture of continuous improvement in the services we deliver, prioritising our customers' needs and preferences.
Job Summary
We are seeking a highly motivated Housing Officer to join our Neighbourhood Team, delivering high quality customer-focused housing management services.
Key Responsibilities
- Provide an efficient and effective front-line service, delivering high quality housing management services to our tenants across all tenure types and support.
- Manage and develop the senior co-ordinator within your area of responsibility.
- Deliver excellent performance results that meet the strategic objectives of our organisation within a culture that demands high level tenant engagement.
- Be visible and well known within the communities in which you work, delivering high quality, responsive services offering personalised solutions for our tenants.
- Work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style, and support the development of a positive working culture across our organisation.
Requirements
- Experience in the delivery of effective and efficient customer-focused housing management.
- Experience in the management and development of staff teams in the delivery of housing management services.
- Excellent interpersonal skills with high levels of organisational, facilitation and communication skills.
- High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.
What We Offer
- A generous reward package, including 7 weeks holidays, training opportunities, an attractive pension scheme, essential car user allowance, and Bluelight Card Discounts.
How to Apply
To apply for this vacancy, please complete our online application form. When completing the form, please refer to our Job Description and Person Specification, as we are looking for you to evidence and demonstrate in the personal statement section of our online application why you are the best person for this role.
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