Resident Liaison Officer
3 days ago
The Resident Liaison Officer is the primary point of contact for residents, responsible for managing queries and complaints in a timely and efficient manner. This role requires building strong relationships with residents, engaging with them to ensure their voice is heard, and providing support during refurbishment works.
Key Responsibilities:- Carry out pre-entry visits/surveys to confirm appointments and ensure access for works to be carried out.
- Manage and maintain accurate records of resident interactions, including minutes of meetings and correspondence.
- Collaborate with site management to ensure resident satisfaction and minimize disruptions.
- Provide excellent customer service, responding to resident queries and concerns in a professional and empathetic manner.
- Assist with general office duties, including filing, data entry, and administrative tasks.
- NVQ Level 2 or above in a customer care related discipline (or willingness to study towards this).
- GCSE or equivalent standard in Maths and English.
- Experience of working in a social housing environment, preferably in a resident liaison or customer service role.
- Proficiency in Microsoft Office software, particularly Outlook, Word, Excel, and PowerPoint.
- Caring and empathetic approach to resident interactions.
- Effective communication and interpersonal skills.
- Ability to manage own workload and prioritize tasks.
- Collaborative mindset, working with site management and other teams to deliver high-quality services.
- Hold a full clean driving licence and willingness to travel to other sites as required.
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Resident Liaison Officer
2 weeks ago
Swanley, Kent, United Kingdom REGEN SOLUTIONS (U.K) LTD Full timeJob Title: Resident Liaison OfficerThe Resident Liaison Officer is the primary point of contact for residents, responsible for managing queries and complaints in a timely manner. This role requires building relationships and engaging with residents to ensure their voice is heard and supporting them throughout refurbishment works in their homes.Key...
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Resident Liaison Officer
2 weeks ago
Swanley, Kent, United Kingdom REGEN SOLUTIONS (U.K) LTD Full timeJob Title: Resident Liaison OfficerThe Resident Liaison Officer is the primary point of contact for residents, responsible for managing queries and complaints in a timely manner. This role requires building relationships and engaging with residents to ensure their voice is heard and supporting them throughout refurbishment works in their homes.Key...
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Resident Liaison Officer
2 days ago
Swanley, Kent, United Kingdom REGEN SOLUTIONS (U.K) LTD Full timeJob Title: Resident Liaison OfficerThe Resident Liaison Officer is the primary point of contact for residents, responsible for managing queries and complaints in a timely manner. This role involves building relationships and engaging with residents to ensure their voice is heard and their needs are met.Key Responsibilities:Carry out pre-entry visits/surveys...
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Resident Liaison Officer
2 days ago
Swanley, Kent, United Kingdom REGEN SOLUTIONS (U.K) LTD Full timeJob Title: Resident Liaison OfficerThe Resident Liaison Officer is the primary point of contact for residents, responsible for managing queries and complaints in a timely manner. This role involves building relationships and engaging with residents to ensure their voice is heard and their needs are met.Key Responsibilities:Carry out pre-entry visits/surveys...
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Resident Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Fortus Recruitment Full timeResident Liaison OfficerFortus Recruitment Group Limited is a leading recruitment company specializing in placing professionals within the repairs & maintenance industry.Our client, a contractor based in London, is seeking an experienced Resident Liaison Officer to join their planned works team.Key Responsibilities:Booking in appointments to visit occupied...
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Resident Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Fortus Recruitment Full timeResident Liaison OfficerFortus Recruitment Group Limited is a leading recruitment company specializing in placing professionals within the repairs & maintenance industry.Our client, a contractor based in London, is seeking an experienced Resident Liaison Officer to join their planned works team.Key Responsibilities:Booking in appointments to visit occupied...
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Resident Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Fortus Recruitment Full timeJob Title: Resident Liaison Officer - Planned WorksJob Type: PermanentIndustry: Recruitment, Property ManagementJob Description:We are seeking an experienced Resident Liaison Officer to join our client's planned works team in South-East London. As a key member of the team, you will be responsible for building strong relationships with tenants and...
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Resident Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Fortus Recruitment Full timeJob Title: Resident Liaison Officer - Planned WorksJob Type: PermanentIndustry: Recruitment, Property ManagementJob Description:We are seeking an experienced Resident Liaison Officer to join our client's planned works team in South-East London. As a key member of the team, you will be responsible for building strong relationships with tenants and...
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Resident Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Fortus Recruitment Full timeResident Liaison OfficerFortus Recruitment Group Limited is a leading recruitment company specializing in placing professionals within the repairs & maintenance industry.Our client, a contractor based in London, is seeking an experienced Resident Liaison Officer to join their planned works team.Booking in appointments to visit occupied propertiesCarrying out...
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Resident Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Fortus Recruitment Full timeResident Liaison OfficerFortus Recruitment Group Limited is a leading recruitment company specializing in placing professionals within the repairs & maintenance industry.Our client, a contractor based in London, is seeking an experienced Resident Liaison Officer to join their planned works team.Booking in appointments to visit occupied propertiesCarrying out...
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Client Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Better Staff Recruitment Full timeJob DescriptionThe Client Relationship Assistant will provide administrative support to the Operations Team Leader and Operations Team to ensure the smooth delivery of jobs for national clients.Key Responsibilities:Internal call handling and managementNational account dashboard management on a bespoke systemQuality checking of reports and data entryBooking...
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Client Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Better Staff Recruitment Full timeJob DescriptionThe Client Relationship Assistant will provide administrative support to the Operations Team Leader and Operations Team to ensure the smooth delivery of jobs for national clients.Key Responsibilities:Internal call handling and managementNational account dashboard management on a bespoke systemQuality checking of reports and data entryBooking...
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Client Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Better Staff Recruitment Full timeJob DescriptionThe role of Client Relationship Assistant is to provide efficient and effective administrative support to the Operations Team Leader and Operations Team to ensure the smooth delivery of jobs for our national clients.Key Responsibilities:Internal call handling and managementNational account dashboard management on our bespoke systemQuality...
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Client Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Better Staff Recruitment Full timeJob Summary:The Client Relationship Assistant will provide administrative support to the Operations Team Leader and Operations Team to ensure the smooth delivery of jobs for our national clients.Key Responsibilities:Internal call handling and managementNational account dashboard management on our bespoke systemQuality checking of reports and data...
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Client Liaison Officer
3 weeks ago
Swanley, Kent, United Kingdom Better Staff Recruitment Full timeJob Summary:The Client Relationship Assistant will provide administrative support to the Operations Team Leader and Operations Team to ensure the smooth delivery of jobs for our national clients.Key Responsibilities:Internal call handling and managementNational account dashboard management on our bespoke systemQuality checking of reports and data...
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Client Relationship Liaison
2 weeks ago
Swanley, Kent, United Kingdom Better Staff Recruitment Full timeJob OverviewBetter Staff Recruitment is seeking a highly skilled Client Relationship Assistant to join their team at their Head Quarters in Swanley.Key Responsibilities:Provide efficient and effective administration support to the Operations Team Leader and Operations Team to ensure the smooth delivery of jobs for national clients.Utilize excellent customer...
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Client Relationship Liaison
2 weeks ago
Swanley, Kent, United Kingdom Better Staff Recruitment Full timeJob OverviewBetter Staff Recruitment is seeking a highly skilled Client Relationship Assistant to join their team at their Head Quarters in Swanley.Key Responsibilities:Provide efficient and effective administration support to the Operations Team Leader and Operations Team to ensure the smooth delivery of jobs for national clients.Utilize excellent customer...
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Part Time Client Liaison Specialist
3 weeks ago
Swanley, Kent, United Kingdom Better Staff Recruitment Full timeJob OverviewBetter Staff Recruitment is seeking a highly organized and detail-oriented Part Time Client Relationship Assistant to join our team.This is a client-facing role that requires excellent communication and interpersonal skills.Key Responsibilities:Provide administrative support to the Operations Team Leader and Operations Team.Ensure the smooth...
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Project Coordinator
14 hours ago
Swanley, Kent, United Kingdom United Living Group Full timeJob SummaryUnited Living Group is a leading provider of property services, infrastructure solutions, and new homes. We are seeking a highly organized and detail-oriented Project Administrator to join our team.Key ResponsibilitiesEnsure compliance with United Living HSE&Q standards, operating processes, and company policies.Learn and understand the United Way...
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Project Administrator
13 hours ago
Swanley, Kent, United Kingdom United Living Group Full time{"title": "Project Administrator", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Project Administrator to join our team at United Living Group. As a key member of our project team, you will provide administrative support to ensure the smooth operation of our projects.Key ResponsibilitiesProvide administrative support to the...