Ecommerce Director

4 weeks ago

StocktononTees, Stockton-on-Tees, United Kingdom Visualsoft Full time
About the Role

We are seeking an experienced Ecommerce Account Director to join our Client Success Department at Visualsoft. As a key member of our team, you will be responsible for driving the growth of our clients' online businesses and ensuring their success with our products and services.

Key Responsibilities
  • Client Relationships: Develop and maintain strong relationships with clients, providing exceptional customer service and ensuring their needs are met.
  • Client Growth: Work closely with clients to understand their business goals and objectives, and develop strategies to drive growth and revenue.
  • Escalations: Be the first point of contact for client escalations and issues, and work to resolve them promptly and effectively.
  • Department KPIs: Achieve upsell targets, emphasize the importance of NPS, and contribute to soft measures across the department.
Requirements
  • Proven experience working in a digital agency environment or in-house ecommerce role, with a strong understanding of digital marketing channels.
  • Experience managing people and teams, with a proven track record of success.
  • Strong communication and presentation skills, with the ability to articulate complex ideas and strategies.
  • Google Analytics and Adwords certified, with a strong understanding of ecommerce and digital marketing.
Benefits
  • Competitive basic salary with great progression options.
  • Unlimited paid holidays.
  • Hybrid working.
  • Great working environments, including dog-friendly offices.
  • A high-performance MacBook.
  • Health Assured Employee Assistance Programme.
  • Free eye tests and flu jabs.
  • VS Perks, including Amazon vouchers, PlayStation credits, and more.
  • Free breakfast, fruit, hot and cold drinks, and protein shakes.
  • Friday afternoon drinks to wind down for the weekend.
  • Pension scheme to help you save for the future.
  • Cycle to work scheme.
  • Discounts across our brands.
  • Regular team social events.
  • Training & development.
About Visualsoft

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspectives. We believe passionately that a diverse workforce is central to our success, and we welcome applications from all sections of the community.

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