Exams Officer Training and Development Lead

1 month ago

Manchester, United Kingdom AQA and AQA Affiliates Full time
Transform Data Insights into Powerful Learning Experiences

AQA and AQA Affiliates are seeking a skilled Exams Officer Training and Development Manager to lead the development and implementation of an innovative Exams Officer Training Strategy. As a pivotal member of our team, you will collaborate across departments to design, deliver, and measure training programmes that empower Exams Officers, reduce failure rates, and elevate the overall customer experience.

Key Responsibilities:
  • Develop and implement a comprehensive Exams Officer Training Strategy, leveraging data-driven insights to inform training improvements.
  • Collaborate with internal stakeholders to design and deliver training programmes that meet customer needs.
  • Analyse complex data to inform strategy and drive training improvements.
  • Manage multiple projects and priorities effectively, working accurately under pressure.
  • Negotiate and maintain constructive relationships with internal and external partners.
What We Offer:
  • A chance to make a lasting impact on the lives of students and teachers across the UK.
  • Generous leave: 25 days of annual leave, growing to 30 days, plus additional Christmas and New Year's leave.
  • Volunteer time: Up to 5 paid days to volunteering for charities close to your heart.
  • Health coverage: Private medical insurance through Bupa, covering all conditions from day one.
  • Wellbeing support: Access to the cycle-to-work scheme, gym discounts, and mental health resources.
  • Pension: Up to 11.5% employer pension contributions.
  • Flexible work: A balanced 35-hour work week with flexible hours, office attendance approximately two days a week, occasionally more, with some travel between offices.
Requirements:
  • In-depth knowledge of training delivery: Experience in delivering both online and face-to-face training, particularly within a regulatory environment.
  • Exams Officer experience: Experience of working with centres delivering general qualification exams series (e.g. High Schools or Colleges). Ideally as an Exams Officer.
  • Customer-focused mindset: Committed to placing customers at the heart of your decision-making.
  • Data analysis expertise: Ability to analyse complex data to inform strategy and drive training improvements.
  • Stakeholder management skills: Proficient in negotiating and maintaining constructive relationships with internal and external partners.
  • Excellent communication skills: Capable of clearly articulating complex issues to diverse audiences.

AQA and AQA Affiliates are committed to advancing education by enabling teachers and students to realise their potential. If you're passionate about driving change and improving customer capability, this role offers you the chance to make a lasting impact. Read the full job description and upload your most recent CV and a cover letter detailing how your skills and experience are exactly what we need for this role.

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