Housing Services Officer

12 hours ago

West Midlands Combined Authority, United Kingdom We Manage Jobs(WMJobs) Full time
About the Role

We are seeking a skilled and dedicated Housing Services Officer to join our team at We Manage Jobs (WMJobs). As a key member of our housing management service, you will play a crucial role in delivering a proactive and preventative tenancy and estate management service.

Key Responsibilities
  • Deliver a high-quality tenancy management service, focusing on resolving complex cases that may impact a tenant's ability to sustain their tenancy.
  • Identify and raise concerns around building and home safety during home and estate checks.
  • Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management, and local priorities such as anti-social behaviour.
  • Champion our vision for tenants to have a good quality home and neighbourhood, tackling community issues like anti-social behaviour and domestic abuse, and promoting our environmental commitments.
Requirements

Numeracy and Literacy Level 2 qualification or equivalent as a minimum.

The council operates a hybrid working model, which involves working from an agreed workplace location in the borough for at least two days a week.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on or via e-mail to:

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