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IT Support Specialist
2 months ago
We are seeking a highly motivated and customer-focused 2nd Line Support Engineer to join our team at Opus Technology, a leading Managed Service Provider in the UK. Our company has been recognized as "Very Good" in the Best Companies to work for Awards.
Key Responsibilities:- Deliver exceptional second line IT support services to our leading legal sector client on their site in London.
- Ensure that our client receives best in class service, with minimal disruption to their business operations.
- Build a strong and personal relationship with our client.
- Maintain a courteous, friendly, and professional service always ensuring the highest levels of customer service.
- Walk the floor daily to ensure users have an approachable and accessible IT Support presence.
- Run regular drop-in sessions where users can come to request assistance or training.
- Efficiently handle assigned technical support incidents, requests, and changes.
- Build and configure desktop systems and mobile devices.
- Previous experience working in a site-based IT support role with a minimum of three years in IT technical support.
- Experience of logging and dealing with support tickets and managing a ticket queue.
- Strong knowledge and experience of Windows Desktop OS, (7/8/10/11).
- Proven ability to provide outstanding customer service.
- A friendly, confident, and professional manner both face to face and over the phone.
- An enthusiastic, reliable, and proactive approach with a 'do it right first time' attitude to support.
- Self-motivation with the ability to work alone and as part of a team.
- Strong knowledge and experience of Microsoft Office software and Office 365.
- Experience with the build/configuration process for desktop devices and mobile devices.
- Experience supporting users of VoIP phones.
- A basic understanding of networking.
- Free daily breakfasts in the office.
- Monthly 'shining star' employee recognition awards.
- Pension and life insurance.
- Refer a friend scheme (£1,000).
- Mental health, financial and legal support.
- Training and development plans.
- Option to buy and sell holiday.
Opus Technology integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.
We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a Disability Confident employer and Living Wage accredited.
