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Data Insights Specialist

2 months ago

London, Greater London, United Kingdom Harmonic Finance™ | Certified B Corp Full time
About Harmonic Finance

Harmonic Finance is a rapidly growing financial services company that is committed to making a positive impact on the world. We are a Certified B Corp, which means we meet the highest standards of social and environmental responsibility.

Job Title: Data Insights Specialist

We are seeking a highly motivated and experienced Data Insights Specialist to join our team. As a Data Insights Specialist, you will play a critical role in helping us make data-driven decisions that drive business growth and improve customer outcomes.

Key Responsibilities:
  • Support the Head of CRM by providing them with a clear understanding of CRM performance and ensuring decisions are guided by data.
  • Analyze unstructured data to gain insights into our customer base, shaping our communication strategies with different user segments throughout their lifecycles.
  • Utilize these insights to design and implement A/B and multivariate tests across our user base.
  • Evaluate the results of these tests to refine strategies and contribute to our CRM approach.
  • Collaborate with the data engineering team to ensure CRM data is accurately modeled and develop dashboards and reports to highlight the impact of CRM on the business.
Requirements:
  • 4+ years of marketing/product analytics experience in a high-growth business, specifically working with CRM data (e.g. email outreach, customer lifecycle management, segmentation, etc.)
  • Solid experience in impacting a product/marketing roadmap through the production of actionable insights, and an ability to present work effectively to non-data colleagues
  • Easily able to solve high-level problems and break them down into essential parts
  • Fluency in SQL, with the ability to query and transform large volumes (billions of rows) of data (we use Snowflake)
  • Experience with BI tools (e.g. Looker or Tableau) and the ability to create highly accessible, digestible visualizations and dashboards
  • Working knowledge of ELT/data modeling tools such as DBT is a bonus
What We Offer:
  • A competitive salary of £60,000 - £70,000
  • Company benefits and equity
  • A dynamic and inclusive work environment