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Onboarding Specialist

2 months ago

London, Greater London, United Kingdom WorldFirst Full time

About the Role:

WorldFirst is seeking a highly skilled and experienced Onboarding Analyst to join our team. As an Onboarding Analyst, you will play a critical role in the successful registration and accreditation of all UK and EEA customers.

Key Responsibilities:

  • Work closely with Sales & Customer facing teams to complete thorough Customer Due Diligence (CDD) & Know Your Customer (KYC)/Know Your Business (KYB) reviews to seamlessly onboard business customers.
  • Primary point of contact for the Global Referral Programme, connecting colleagues & customers in China to Europe.
  • Manage workload productively within agreed Service Level Agreements (SLAs), adhere to approved policies and maintain best practices.
  • Verify KYC/KYB documents, ownership structures, payment flows, and Ultimate Beneficial Owner (UBO) information.
  • Conduct clear and consistent periodic account reviews of existing client's information for ongoing KYC purposes.
  • Ensure that KYC/KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement.
  • Accurately record information in systems and raise any anomalies or errors.
  • Establish and maintain effective relationships within the team and relevant stakeholders.
  • Provide guidance to customer facing teams with regards to the onboarding policies.
  • Communicate with clients via phone, email or chat - where needed - to facilitate a positive customer onboarding experience.

Requirements:

  • Working knowledge of KYC & CDD regulations and processes.
  • Demonstrable analytical and problem solving skills, excellent attention to detail.
  • Proactive, organised and highly efficient - able to work independently through periods of high volumes.
  • Ability to balance commercial drivers and risk management.
  • Excellent written and verbal communication skills.
  • High responsiveness, collaboration & team orientated ethics.
  • Positive, flexible, and keen to continue learning and improving.
  • Work from office minimum 3 days per week/ in line with business requirements.

Qualifications:

  • Minimum 2 years of customer onboarding experience, preferably in Fintech or payment services.
  • Ideally degree educated/equivalent professional qualifications.
  • Business level English & Mandarin proficiency (additional European languages considered a bonus).