Dementia Care Specialist
1 month ago
About the Role
A rewarding opportunity for a passionate Dementia professional to join our team on a fixed-term full-time contract at one of our offices in Perth, Yarraville, Malvern, or Sydney.
Bring your knowledge of supporting older people living with Dementia to work as part of a team providing knowledge, skill, and advice over the phone and via email on matters relating to excellent dementia care, both clinical and non-clinical.
Responsibilities
- Provide dementia-specific behaviour management recommendations over the phone, via live chat, and through phone support case management.
- Provide advice to reduce the impact of behaviours on people living with dementia, their carers, and staff.
- Work closely with colleagues and teams to provide information and data which reports statistics and information collected regarding calls and live chat.
- Implement service improvement solutions across the phone and live chat team consistently and efficiently.
- Flexibility to work across a variety of shifts throughout the week.
What We Need from You
- Expertise in supporting people living with dementia.
- Experience in Australian residential aged care and/or community aged care.
- High level of negotiation, communication, and relationship building skills.
- Excellent problem-solving, analytical, and decision-making skills.
- Ability to prioritise multiple tasks and meet deadlines.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Empathy and patience.
- Relevant qualifications in Allied Health, Nursing, Aged Care, or Mental Health highly desirable.
What's in It for You
- Market-leading remuneration.
- Salary packaging.
- Flexible working hours in any of our office locations in NSW, VIC, or WA.
- Accredited dementia-specific training & career development opportunities.
- Leave benefits – purchased additional annual leave.
- Reward and Recognition Program.
- Discounted healthcare memberships and access for individuals or families to local gym, pool, and fitness centres.
- Free independent and confidential counselling sessions through our Employee Assistance Program.
Ready to Make a Change?
All short-listed applicants will be asked to consent to a criminal record check and provide evidence of Influenza and COVID vaccinations.
We are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment where everyone from any background can be themselves.
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